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Legal

Privacy Policy

How we collect, use and protect the personal information you share with us.

Who we are

This privacy policy explains how VistaNova Group handles personal information collected through this website and during the course of providing services.

Registered office: [Registered office address]. Company registration number: [Company registration number].

Information we collect

We collect information that you provide directly, such as your name, email address, telephone number, preferred contact method, the service you are interested in and the content of your message.

Where you become a client, we may also collect further information relevant to your circumstances, such as details of assets, family members and existing arrangements.

How we use your information

We use personal information to respond to enquiries, arrange and conduct consultations, prepare agreed documents, maintain our records and meet any legal or regulatory obligations that apply to us.

We do not sell personal information.

Lawful basis for processing

We process personal information on the basis of your consent, the performance of a contract, our legitimate interests in operating and improving our services, and compliance with legal obligations, as applicable in each case.

Sharing your information

We may share information with service providers who support the operation of our business, such as document storage, IT and communications providers. Any such providers are required to handle information appropriately.

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Data retention

We retain personal information for as long as necessary to provide our services and to meet legal, regulatory and record-keeping requirements.

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Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing or withdraw consent.

To exercise any of these rights, contact us at [Email address] or [Telephone number].

Cookies and cookie settings

This website uses only the cookies necessary for it to function correctly. If analytics or marketing cookies are introduced in future, a cookie preference control will be provided here.

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Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss or misuse.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current version.

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